Further learning
Summary of empathic listening and reflecting back (Therapy in a Nutshell, YouTube, 7 minutes)
The 6 Essential Aspects of Empathy blog post by Karla McLaren, Psychology Today
4 Habits of Highly Effective Communicators NPR Life Kit interview with Charles Duhigg
Brené Brown on Empathy (RSA, YouTube, 3 minutes)
Body Language and Nonverbal Communication blog post by HelpGuide.org
Further reading
The Compassion Book by Thom Bond
4 Essential Keys to Communication book by Bento C. Leal III
Dare to Lead book by Brené Brown