“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”
— Daniel Goleman
The next section will dive deeper into empathic communication. First, we need to look at the obstacles that prevent us from improving our communication skills.
These include:
- beliefs that hold us back
- not having the same kind of conversation
- and not labeling or managing our emotions